How care works.

Our approach to care, guided by independent clinical judgement.

The care process

From a request
to a decision

A treatment preference starts a review. It does not guarantee a prescription.

  1. 01

    Questionnaire & request

    Health history and treatment preferences form the request. The care model takes payment before doctor review.

  2. 02

    Doctor assessment

    A doctor reviews the request and may ask for more information or a consultation before deciding.

  3. 03

    Approval or a full refund

    Approval requires a prescription. If a paid request is declined, the entire charged amount is refunded, including any charged delivery, tax and fees.

  4. 04

    Dispensing & delivery

    Supply requires a valid prescription and dispensing checks. Further treatment requires fresh review.

What a request means

A treatment request begins a review. It does not guarantee a prescription. If a paid request is declined, the entire amount charged is refunded.