Questions & answers.
Answers about treatment requests, doctor review and this website.
How does a treatment request work?
Choose a treatment to read more, then complete a guest assessment. Create your account at the end. A doctor reviews your request and decides whether a prescription is appropriate.
Does choosing a treatment guarantee approval?
No. A treatment preference does not establish suitability. An authorised doctor must assess the request and decide whether a prescription is appropriate.
What happens if a paid request is declined?
The care model provides a full refund of the amount charged, including any charged delivery, tax and fees, if doctor review declines the request.
Are the displayed prices final?
Prices apply to the displayed format and total pack content. Your final quote is reviewed before any payment. A product name alone does not establish a dose, treatment duration or monthly plan.
How does Bangkok delivery work?
Free Bangkok delivery, usually within 24 hours of ordering. Prescription approval is required before dispatch; timing is typical, not guaranteed. Payment alone cannot authorise a prescription or delivery.
How does ongoing care work?
Further treatment requires current clinical review and a valid prescription. A previous approval does not automatically authorise another supply.
This website is not a clinical advice or emergency support service.